Frequently Asked Questions
Everything you need to know about bringing Elios into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Elios ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
Are your materials sustainably sourced?
Yes, Elios is committed to sustainability. We prioritize FSC-certified wood, recycled textiles, and eco-friendly finishes to ensure your home is as green as it is beautiful.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.